Q: How do I access my Cunard Booking?
A: You can access and manage your Cunard booking logging into My Cunard:
https://www.cunard.com/en-gb/login/manage-booking
All you need is your Cunard reference shown on your Cunard booking confirmation. By accessing the portal, you will be able to manage your booking including online check-in, drink packages, speciality dining, and shore excursions.
If you need help finding your Cunard reference, please contact our Customer Service Team.
Q: How do I complete my online check in?
A: You can check in online 21 days prior to departure by visiting:
https://www.cunard.com/en-gb/login/manage-booking
By completing the check in process, you will generate your boarding pass/luggage labels which you can print or download to your smartphone and take to the port/airport.
To login all you need is your Cunard reference shown on your Cunard booking confirmation.
Q: I would like to upgrade my cabin; how can I get a price?
A: Our friendly Customer Service Team are happy to check cabin availability and provide upgrade costs.
Please visit the Contact Us section of our website to get in touch in the way that suits you best.
Q: How do I book my complimentary coach or parking?
A: If you have a complimentary coach or parking included in your booking this will be shown on your Cunard booking confirmation.
Complimentary Coach: To book your complimentary coach please call Cruise Connect on 0344 338 8690. You can book your coach 48 hours after your booking is made but this must be done at least 35 days pre departure.
Complimentary Parking: To book your complimentary parking please either call Cruise and Passenger services on 0345 071 3939 or visit www.cruiseparking.co.uk. You can book your parking 72 hours after your booking is made but this must be done at least 35 days pre departure.
Q: Can you suggest port parking options for Southampton?
A: If you don’t have complimentary parking included in your booking, we recommend Cruise & Passenger Services for Cunard:
www.cruiseparking.co.uk
0345 071 3939
Q: Can you suggest a coach transfer to Southampton?
A: If you don’t have a complimentary coach included in your booking we recommend Cruise Connect for coach transfers for Cunard, you should call 0344 338 8690.
Q: What are the dining options available with Cunard?
A: The main restaurant for your dining is the Britannia Restaurant. If you book the Cunard fare you will be able to select a dining option of early, late or open dining. If you select open dining, you can select a time that suits you by visiting the restaurant in person. Alternatively, you can check availability and book in advance on My Voyage (the onboard digital planner), where you can book in advance or join a live virtual queue.
If you have booked the Cunard Fare and would like to change your dining or table size, you can do this on My Cunard (subject to availability). You can also contact our Customer Service Team team if you require help. If you have booked the saver fare, you won’t be able to request a specific dining time or table size.
If you prefer a more relaxed approach to dining, you have the option to visit the buffet restaurant, no reservation is required.
You can also prebook speciality dining for a small charge, this can be done on My Cunard. If you miss the window for prebooking before your sailing, dining can be booked onboard by speaking to the Maître D or via the digital planner, My Voyage.
Q: When is the balance of my holiday due to be paid?
A: You can find your balance due date on your CruiseKings booking confirmation. Please refer to this rather than the Cunard balance due date.
You can pay your balance by visiting the online payment section of our website:
All you need to pay online is your BRK booking reference (found on your paperwork), your surname and departure date.
We accept all major credit and debit cards that are registered to a UK address; however, we are unable to accept AMEX.
Alternatively, you can pay by bank transfer. Your payment reference is your BRK booking reference.
HSBC Bank Account Name: Stewart Travel Ltd., Account Number: 52080141, Sort Code: 40-22-47
Finally, you can also call our Customer Service Team, please visit the Contact Us section of our website.
Q: How do I change my address?
A: If you need to change your address, please contact our Customer Service Team by visiting the Contact Us section of our website, our team will be happy to help.
Q: Do I need travel insurance for my Cruise?
A: From the time of booking, we strongly advise taking out a travel insurance policy that covers both cruise and covid cover. We can offer insurance from our partner Rush Insurance, please contact our Customer Service Team if you would like a quote.
It is a condition of Cunard that every guest must have a valid travel insurance which includes medical and repatriation cover for no less than 2 million. For further details, please visit:
Q: What is my luggage allowance for my flight?
A: Luggage allowances vary depending on the airline but are usually between 20kg and 23kg per person. By logging into https://www.cunard.com/en-gb/login/manage-booking and visiting the flights page you will be able to view your baggage allowance.
If your airline allowance is greater than 23kg, Cunard ask that no item weighs more than 23kg to be safely handled by the crew.
If you have a smaller luggage allowance on one of your flights, please ensure your luggage is in line with the lower allowance for both the outbound and inbound flight.
Q: Can I prebook my flight seats?
A: In most cases you will be able to prebook your flight seats at an additional cost by visiting your airline website.
You will need your airline reference which you can find on your Cunard booking confirmation or by viewing your flights on My Cunard. Once you have your flight reference you can visit the respective airline website to ‘manage the booking’. Here you should be able to book your flight seats or check in online.
If you require any help or assistance prebooking your flight seats, please contact our Customer Service Team.
Q: Can I upgrade my flights to Premium or Business Class and how much will it cost?
A: Flight availability and pricing does vary depending on the date, airline and routing. Our friendly Customer Service Team are happy to check availability and provide upgrade costs.
Please visit the Contact Us section of our website to get in touch in the way that suits you best.
Q: Is there a limit on the number of drinks included in my drinks package?
A: Cunard have a policy of 15 alcoholic beverages in any 24-hour period.
Q: How do I make Cunard aware of my dietary needs?
A: Please let us know of any dietary needs by contacting our Customer Service Team.
If you are vegetarian or vegan there is no need to get in touch unless you have a flight included in your booking.
Q: How do I make Cunard aware of my assistance needs?
A: You can complete the onboard needs questionnaire by logging into My Cunard:
https://www.cunard.com/en-gb/login/manage-booking
You will need your Cunard booking reference which is shown on your Cunard confirmation. If you need help to find this reference, please contact our Customer Service Team.
Please let us know as soon as possible if you plan to travel with a mobility scooter or wheelchair, or if you require one-to-one assistance. If these requirements were not shared at the time of booking, we’ll need this information in advance so we can confirm whether your needs can be accommodated in line with Cunard’s accessibility policy.
Q: Do Cunard offer military benefits?
A: Yes, military benefit is available to those currently serving in HM Armed Forces and those who have previously served. To apply for military benefit, you will need to provide evidence of your defence privilege card membership number. To provide this evidence please contact our Customer Service Team.
Q: Are there any vaccination, entry or visa requirements for the destinations I am visiting?
A: Cunard have extensive guidance on their website, and we advise that you take some time to review any requirements for your flights or sailing by visiting:
https://www.cunard.com/en-gb/the-cunard-experience/sailing-with-confidence/vaccine-and-testing-policy
You can also check destination requirements by visiting:
https://www.gov.uk/foreign-travel-advice
Q: Can I change my sailing date?
A: If you are booked on the Cunard fare you can transfer your booking free of charge provided you meet the following conditions:
- The new sailing is of equal or higher value
- The change is made before the final balance is paid
- The new sailing is within 6 months of the original sailing date for full world voyages or a world voyage sector or 12 months from the original departure date for all other cruises.
- You have never transferred your booking; this can only be done once.
For further information, please contact our Customer Service Team.
Q: I have booked the select fare and would like to change the promotion I have selected; how do I do this?
A: Provided you contact us at least 35 days pre departure we can help make the change. Please contact our Customer Service Team well in advance of the 35 days.
Q: I can no longer travel; how do I cancel my booking?
A: In the unfortunate event you are unable to travel and need to cancel your booking, we require this in writing. You can request the cancellation by completing our Customer Service Enquiry Form. Our friendly customer service experts will confirm any applicable charges.
Q: Can I do a name change on my booking?
A: If you need to change a name on your booking, it must be done at least 8 days before departure, but ideally the earlier the better. If your booking includes flights, you will need to contact our Customer Service Team who will advise if this is possible.
If you are booked on the select fare the change can be made free of charge. If you have booked the saver fare, there will be a charge of £20 per name change. To request a name change on your booking please contact our Customer Service Team.
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