Elaine Graham

Q.  When is the balance of my holiday due to be paid in full? A:  You can find your balance due date on your Scotland's Cruise Centre booking confirmation.  Your booking confirmation was emailed to...

Q: What are the requirements for my cruise? A: To prepare you to set sail our Customer Service team will contact you by email or telephone around 14 days pre departure if there any requirements for...

Q: What is a Guarantee Cabin? A: A ‘Guarantee’ cabin is where your cabin number will not be allocated at the time of booking and will be confirmed at a later date. Your cabin is generally allocated...

Q: How do I book my complimentary coach or parking? A: If you have a complimentary coach or parking included in your booking this will be confirmed by your Cruise Expert during your booking call (P...

Q: What should I wear on my cruise? A: What you decide to wear on a cruise is very much based on the destination and time of year. For example, on a Caribbean cruise you can expect to pack all the ...

Q: What are gratuities/tips? A: The majority of cruise lines will automatically add your gratuities/tips to your onboard account. The main reason for this is that the dining options on board have c...

Q: Should I book an excursion when visiting a port of call? A: When visiting a port of call many of our customers like to book an excursion to make the most of their time in port. Our shore excursi...

Q: How do I arrange assistance for my mobility needs? A: Should you have any specific mobility needs please contact our Customer Service team who will liaise with the cruise line/airline regarding ...

Dining Q: What are the formal dining times on board? A: The majority of cruise lines operate at least two dining times, early and late sitting. Early sitting is usually around 6/6.30pm and late sit...

Q: What is the Cruise Planner? A: Each cruise line has its own cruise planner where you can view shore excursions, drinks packages, speciality dining, check in online for your cruise and much much ...