Q: How do I access My P&O Cruises?
A: You can manage your P&O Cruise within 30 minutes of booking by visiting:
https://www.pocruises.com/login/manage-booking
All you need is your P&O reference shown on your P&O booking confirmation. By accessing the portal, you will be able to manage your booking including online check-in, drink packages, speciality dining and shore excursions.
If you need help finding your P&O reference, please contact our friendly Customer Service Team.
Q: How do I complete my online check in?
A: You can check in online 21 days prior to departure by visiting:
https://www.pocruises.com/login/manage-booking
By completing the check in process, you will generate your boarding pass/luggage labels which you can print or download to your smartphone and take to the port/airport.
To login all you need is your P&O reference shown on your P&O booking confirmation.
Q: I would like to upgrade my cabin; how can I get a price?
A: Our friendly Customer Service Team are happy to check cabin availability and provide upgrade costs.
Please visit the Contact Us section of our website to get in touch in the way that suits you best.
Q: How do I book my complimentary coach or parking?
A: If you have a complimentary coach or parking included in your booking this will be shown on your P&O booking confirmation.
Complimentary Coach: To book your complimentary coach please call Cruise Connect on 0344 338 8690. You can book your coach 48 hours after your booking is made but this must be done at least 35 days pre departure.
Complimentary Parking: To book your complimentary parking please either call Cruise and Passenger services on 0345 071 3939 or visit www.cruiseparking.co.uk. You can book your parking 72 hours after your booking is made but this must be done at least 35 days pre departure.
Q: Can you suggest port parking options for Southampton?
A: If you don’t have complimentary parking included in your booking, we recommend Cruise & Passenger Services for P&O:
www.cruiseparking.co.uk
0345 071 3939
Q: Can you suggest a coach transfer to Southampton?
A: If you don’t have a complimentary coach included in your booking we recommend Cruise Connect for coach transfers for P&O, you should call 0344 338 8690.
Q: What dining options are available with P&O?
A: You will be assigned a main restaurant for your dining; this is dependent on whether you chose Freedom Dining (flexible dining) or Club Dining (traditional first and second sitting) at the time of booking. If you booked the saver fare, you will not be able to choose your dining, P&O will allocate this to you. Please be aware that onboard Iona and Arvia Club Dining is not available, instead all dining is flexible.
If you would like to request a particular table size, you should contact our Customer Service Team. If you have booked the saver fare, you will not be able to request a specific table size.
You can also prebook speciality dining for a small charge, this can be done on My P&O Cruises 120 days before sailing. Bookings close 4 days before departure, after this point, dining can be booked onboard via My Holiday (app which is accessible onboard) or by enquiring at the venue. Any reservation made will show in the ‘My Orders’ section of My P&O Cruises for the guest who made the order. The other members of the party will not be able to see this order using their login.
There are some Speciality Dining venues that can only be booked once on board via My Holiday. If the dining venue is not pre-bookable via My P&O Cruises, it will show "Please enquire once on board".
To access My P&O Cruises, please visit:
https://www.pocruises.com/login/manage-booking
All you need is your P&O reference shown on your P&O booking confirmation.
If you prefer a more relaxed approach to dining, you also have the option to visit the buffet restaurant, no reservation is required.
Q: When is the balance of my holiday due to be paid?
A: You can find your balance due date on your Scotland's Cruise Centre booking confirmation. Please refer to this rather than the P&O balance due date.
You can pay your balance by visiting the online payment section of our website:
All you need to pay online is your BRK booking reference (found on your paperwork), your surname and departure date.
We accept all major credit and debit cards that are registered to a UK address; however, we are unable to accept AMEX.
Alternatively, you can pay by bank transfer. Your payment reference is your BRK booking reference.
HSBC Bank Account Name: Stewart Travel Ltd., Account Number: 52080141, Sort Code: 40-22-47
Finally, you can also call our Customer Service Team, please visit the Contact Us section of our website.
Q: How do I change my address?
A: If you need to change your address, please contact our Customer Service Team by visiting the Contact Us section of our website, our team will be happy to help.
Q: Do I need travel insurance for my Cruise?
A: From the time of booking, we strongly advise taking out a travel insurance policy that covers both cruise and covid cover. We can offer insurance from our partner Rush Insurance, please contact our Customer Service Team if you would like a quote.
It is a condition of P&O that every guest must have a valid travel insurance which includes medical and repatriation cover for no less than 2 million. For further details, please visit:
Q: What is my luggage allowance for my flight?
A: Luggage allowances vary depending on the airline but are usually between 20kg and 23kg per person. By logging into https://www.pocruises.com/login/manage-booking and visiting the flights page you will be able to view your baggage allowance.
If your airline allowance is greater than 23kg P&O ask that no item weighs more than 23kg to be safely handled by the crew.
If you have a smaller luggage allowance on one of your flights, please ensure your luggage is in line with the lower allowance for both the outbound and inbound flight.
Q: Can I prebook my flight seats?
A: In most case you will be able to prebook your flights seats at an additional cost.
If you have a Jet 2 flight you can manage your booking 60 days pre departure by visiting:
www.jet2.com/pocruises
You will need your P&O reference to access your flight booking; you can find this reference on your P&O confirmation.
Chartered Flights Only (generally Caribbean flights with Norse and Tui)
In some cases, your flight will be a chartered flight and therefore you will be able to access your flight seats on the flight seat booker on My P&O Cruises:
https://www.pocruises.com/login/manage-booking
The flight seat booker closes eight days prior to departure. Outside this timeframe the seats will be allocated at check-in.
Top loyalty tiers (Baltic and Ligurian) can prebook flight seats from 14 weeks and 2 days/100 days pre departure. This can be accessed from 9am.
For all other loyalty tiers, seats go on sale 14 weeks/100 days pre departure. This can be accessed from 8.30am.
If your flights are with Virgin or BA you will be unable to manage your booking online or prebook flight seats, these will be allocated at check in.
If you require any assistance booking your flights seats, please contact our Customer Service Team.
Q: Can I upgrade my flights to Premium or Business Class and how much will it cost?
A: Flight availability and pricing does vary depending on the date, airline and routing. Our friendly Customer Service Team are happy to check availability and provide upgrade costs.
Please visit the Contact Us section of our website to get in touch in the way that suits you best.
Q: Is there a limit on the number of drinks included in my drinks package?
A: P&O have a policy of 15 alcoholic beverages in any 24-hour period. If you exceed the 15 limit, additional drinks will be charged with a 20% discount.
Q: How do I make P&O aware of my dietary and or assistance needs?
A: You can complete the onboard needs questionnaire by logging into My P:
https://www.pocruises.com/login/manage-booking
You will need your P&O booking reference which is shown on your P&O confirmation. If you need help to find this reference, please contact our Customer Service Team.
Please be aware that any additional needs should be provided at the time of booking but no later than 2 weeks before your sailing date.
Q: Do P&O offer military benefits?
A: Yes, military benefit is available to those currently serving in HM Armed Forces and those who have previously served. To apply for military benefit, you will need to provide evidence of your defence privilege card membership number. To provide this evidence please contact our Customer Service Team.
Q. Are there any vaccination, entry or visa requirements for the destinations I am visiting?
A: P&O have extensive guidance on their website, and we advise that you take some time to review any requirements for your flights or sailing by visiting:
https://www.pocruises.com/essential-information/travel-information
You can also check destination requirements by visiting:
https://www.gov.uk/foreign-travel-advice
Q: Can I change my sailing date?
A: If you are booked on the P&O select fare you can transfer your booking free of charge provided you meet the following conditions:
- The new sailing is of equal or higher value
- The change is made before the final balance is paid
- The new sailing is within 6 months of the original sailing date for full world cruises, classic southern hemisphere journeys, grand tours or exotic fly cruises or 12 months from the original departure date for all other cruises.
- You have never transferred your booking; this can only be done once.
For further information, please contact our Customer Service Team.
Q: I have booked the select fare and would like to change the promotion I have selected; how do I do this?
A: Provided you contact us at least 35 days pre departure we can help make the change. Please contact our Customer Service Team well in advance of the 35 days.
Q: I can no longer travel; how do I cancel my booking?
A: In the unfortunate event you are unable to travel and need to cancel your booking, we require this in writing. You can request the cancellation by completing the customer service enquiry form. Our friendly customer service experts will confirm any applicable charges.
Q: Can I do a name change on my booking?
A: If you need to change a name on your booking, it must be done at least 8 days before departure, but ideally the earlier the better.
If you are booked on the select fare the change can be made free of charge. If you have booked the saver fare, there will be a charge of £20 per name change. To request a name change on your booking please contact our Customer Service Team.
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