Elaine Graham

Q: I am going on my first Cruise, what do I need to know?  A:  Our New to Cruise Guide comes packed with everything you need to know before setting sail for the first time. All you need to do is cl...

Q: What are the requirements for my cruise?   A: To prepare you to set sail our Customer Service team will contact you by email around 14 days pre departure if there any requirements for your trip....

Q: When will I receive my booking confirmation? A: You can expect to receive your booking confirmation via email within 5 working days at the very latest. You will receive your receipt and ATOL cer...

Q: What is the Cruise Planner? A: Each cruise line has its own cruise planner where you can view shore excursions, drinks packages, speciality dining, check in online for your cruise and much much ...

Q: When will I receive my tickets? A: You can expect to receive your tickets by email or post around 7 – 14 days pre departure.To help us to prepare your tickets, take some time to read our online ...

Q.  When is the balance of my holiday due to be paid in full? A:  You can find your balance due date on your Scotland's Cruise Centre booking confirmation.  Your booking confirmation was emailed to...

Q: What are the passport requirements for my cruise? A: To travel on a cruise holiday you must have at least six months validity on your passport from your date of return. If you are traveling to E...

Q: Should I book an excursion when visiting a port of call? A: When visiting a port of call many of our customers like to book an excursion to make the most of their time in port. Our shore excursi...

Q: Do I need travel insurance? A: From the time of booking, we strongly advise taking out a travel insurance policy that covers both cruise and covid cover. In order to travel on a cruise holiday, ...

Q: How do I cancel my booking?   A: In the unfortunate event you are unable travel and need to cancel your booking, please complete our online enquiry form by visiting the contact us page