Elaine Graham

Q: What is the Cruise Planner? A: Each cruise line has its own cruise planner where you can view shore excursions, drinks packages, speciality dining, check in online for your cruise and much much ...

Q: What are the requirements for my cruise? A: To prepare you to set sail our Customer Service team will contact you by email or telephone around 14 days pre departure if there any requirements for...

Q: Do I need to check in online for my cruise? A: The majority of cruise lines provide the option to check-in online, by completing the process this helps ensure smooth embarkation at the port.  Yo...

Q: When will I receive my tickets? A: You can expect to receive your tickets by email or post around 7 – 14 days pre departure.To help us to prepare your tickets, take some time to read our online ...

Q: What are the passport requirements for my cruise? A: To travel on a cruise holiday you must have at least six months validity on your passport from your date of return. If you are traveling to E...

Q.  When is the balance of my holiday due to be paid in full? A:  You can find your balance due date on your Scotland's Cruise Centre booking confirmation.  Your booking confirmation was emailed to...

Dining Q: What are the formal dining times on board? A: The majority of cruise lines operate at least two dining times, early and late sitting. Early sitting is usually around 6/6.30pm and late sit...

Q: How do I arrange assistance for my mobility needs? A: Should you have any specific mobility needs please contact our Customer Service team who will liaise with the cruise line/airline regarding ...

Q: What are gratuities/tips? A: The majority of cruise lines will automatically add your gratuities/tips to your onboard account. The main reason for this is that the dining options on board have c...

Q: How do I cancel my booking? A: In the unfortunate event you are unable travel and need to cancel your booking, please complete our online enquiry form by visiting the contact us page.